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Trust & Safety
Every feature in OddJobs is designed to protect both customers and Taskers \u2014 from secure payments to job evidence, in-app communication, and a clear dispute review process.
OddJobs is a marketplace \u2014 we connect, you decide
OddJobs provides the technology that connects customers with independent Taskers. OddJobs and BusinessBrain Ltd are not the direct provider of any service listed on the platform. Any service arrangement is between the customer and the Tasker directly. OddJobs may assist in disputes but is not liable for the conduct, quality of work, or outcomes of individual jobs.
Payment protection
When a customer accepts a Tasker\u2019s offer, they pay the agreed amount through OddJobs using Stripe. The payment is secured before the Tasker begins work. Once the customer confirms the job is completed, the payment is released to the Tasker. If a customer doesn\u2019t confirm a genuinely completed job, OddJobs can review the evidence and manually release the payment where appropriate.
Payment protection from acceptance to completion
The customer knows the payment won\u2019t simply disappear to someone before the job is completed, while the Tasker knows the customer has already committed the agreed payment before they start.
Before & after job evidence
Before and after photos create a clear record of the work. They help protect both the customer and the Tasker if a question ever arises about what was done. Photos are taken through the OddJobs app and stay linked to the job record.
In-app communication
Keeping communication inside OddJobs creates a record of what was agreed \u2014 the job details, timing, price, and any changes. If a dispute arises, in-app messages can be reviewed alongside before and after photos. We recommend keeping all job-related communication inside the app.
Profiles, ratings & reviews
Every Tasker builds their reputation through reviews from past customers. Before accepting an offer, customers can read profiles, check ratings, and see what other people have said. A strong rating helps Taskers win more work and build a base of repeat customers.
Address privacy
Your exact address is never shown publicly. Only an approximate area is visible on the marketplace. Share your precise address with a Tasker only after you\u2019ve accepted their offer and it\u2019s needed for the job.
Report anything that feels wrong
See a suspicious listing, message, or user? Report it directly in the app or by email. Our team reviews every report and takes action where needed.
Block users instantly
Block any user you don\u2019t wish to interact with. It\u2019s immediate, private, and permanent. They cannot message you or view your profile.
Active moderation
OddJobs reviews reported content, removes unsafe listings, and can suspend or remove accounts where there is evidence of fraud, abuse, prohibited activity, or conduct that harms other users. Reports and payment issues are reviewed by our local team \u2014 this is a real marketplace, not a faceless platform.
Dispute review
If a dispute arises between a customer and a Tasker, OddJobs can review the available evidence to determine the appropriate action under our platform rules \u2014 including manually releasing payment where appropriate. OddJobs is not an arbitration service or legal tribunal, and our ability to intervene is limited to actions within the platform.
Evidence OddJobs can review:
Payments powered by Stripe
OddJobs uses Stripe to securely process payments and Tasker payouts. Stripe is one of the world’s leading payment infrastructure companies and handles payments for businesses around the world. OddJobs does not store your full card details.
Stripe is certified as a PCI Level 1 Service Provider — the highest level of payment security certification. Sensitive payment information is handled by Stripe rather than being stored directly by OddJobs.
Safe for customers. Fair for Taskers.
Messages, payments and job records stay together in OddJobs \u2014 so both sides have more protection than organising a job privately.
If you\u2019re getting a job done
- Free to post
- Compare offers before choosing
- View profiles and reviews
- Chat before committing
- Exact address isn’t displayed publicly
- Secure Stripe payments
- Before and after job records
- Raise an issue if something goes wrong
- Report or block any user
- OddJobs moderation
If you\u2019re completing a job
- Choose which jobs you want
- Set your own price
- Customer pays before work begins
- In-app communication record
- Before & after photographic evidence
- Secure Stripe payouts
- OddJobs can review payment disputes
- Build ratings and repeat customers
- Report unsafe customers or jobs
What\u2019s not allowed
The following are strictly prohibited. Violations may result in immediate account suspension or removal.
- Illegal tasks or activities of any kind
- Dangerous or unsafe work that poses physical risk
- Drugs, weapons, or controlled substances
- Sexual services of any nature
- Harassment, threats, or abusive conduct
- Fraud, scams, or deceptive listings
- Requesting or accepting payment outside the platform
- Licensed work performed without the required licence
Have an urgent safety concern?
If you can\u2019t report something through the app, or it needs urgent attention, contact us directly. We take every report seriously.
hello@oddjobsapp.co.nz